Cisco Cisco IPCC Web Option Guida Utente

Cisco

Information for Trunk Groups associated with VRU ports does not appear in trunk group reports (Not
applicable to System IPCC or ARI)....................................................................................................157

Troubleshooting Historical Data Server Data..........................................................................................157

Historical Data Server is losing the oldest data.................................................................................157
Historical report is missing data for a recent interval.........................................................................158
Data is missing from the Historical Data Server after it has recovered from a failure........................158

Troubleshooting Application Gateway Reporting....................................................................................159

The number of Application Gateway requests in reports is larger than the number of Router Call Detail
records...............................................................................................................................................159

Index ...........................................................................................................................................................161

Reporting Guide for Cisco Unified Contact Center Enterprise & Hosted 7.5(1)

v