Cisco Cisco IPCC Web Option Guia Do Utilizador

Cisco

Information for Trunk Groups associated with VRU ports does not appear in trunk group reports (Not
applicable to System IPCC or ARI)....................................................................................................157

Troubleshooting Historical Data Server Data..........................................................................................157

Historical Data Server is losing the oldest data.................................................................................157
Historical report is missing data for a recent interval.........................................................................158
Data is missing from the Historical Data Server after it has recovered from a failure........................158

Troubleshooting Application Gateway Reporting....................................................................................159

The number of Application Gateway requests in reports is larger than the number of Router Call Detail
records...............................................................................................................................................159

Index ...........................................................................................................................................................161

Reporting Guide for Cisco Unified Contact Center Enterprise & Hosted 7.5(1)

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