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Cisco Cisco IPCC Web Option Guida Utente

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7      Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Total Records
The total number of records.
Derived from: Campaign_Query_Rule_Real_Time.TotalCount
Available
The number of available records.
Derived from: Campaign_Query_Rule_Real_Time.TotalCount – 
Campaign_Query_Rule_Real_Time.FutureUseInt1 – 
Campaign_Query_Rule_Real_Time.ClosedCount
Closed
The number of contacts attempted.
Derived from: Campaign_Query_Rule_Real_Time.ClosedCount
Voice
The number of calls for the day that ended in successful customer contact.
Derived from: Campaign_Query_Rule_Real_Time.FutureUseInt1
Purpose
To display the status of each query rule within a campaign.
Applicable 
environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By campaign name and then by query rule name
Drilldowns available
No
Schema database 
tables
Campaign 
Query_Rule 
Campaign_Query_Rule_Real_Time
Note
The data in the Campaign_Query_Rule_Real_Time table is 
reset nightly.