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Cisco Cisco IPCC Web Option Guida Utente

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7      Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
camqry06: Call Summary Count per Campaign Real Time
See 
 for an illustration of this report.
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Total Records
The total number of records.
Derived from: Campaign_Query_Rule_Real_Time.TotalCount
Available
The number of available records.
Derived from: Campaign_Query_Rule_Real_Time. TotalCount – 
Campaign_Query_Rule_Real_Time. FutureUseInt1 – 
Campaign_Query_Rule_Real_Time. ClosedCount
Closed
The number of contacts attempted.
Derived from: Campaign_Query_Rule_Real_Time.ClosedCount
Voice
The number of calls for the day that ended in successful customer contact.
Derived from: Campaign_Query_Rule_Real_Time.FutureUseInt1
Overview:
Subject
Outbound Option Campaign Query Rule: 
All campaign records.
Purpose
To display the status of each query rule within a campaign.
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By campaign name
Drilldowns available
No
Schema database tables
Campaign 
Campaign_Query_Rule_Real_Time
Note
The data in the Campaign_Query_Rule_Real_Time table 
is reset nightly.