Cisco Cisco ICM Web Tools
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Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C November 24, 2008
New and Changed Information
SQL Server Support
For both new installations and upgrades, Release 7.0(0) requires that SQL Server 2000 SP4 be used.
ICM/IPCC Setup checks that you are using the appropriate version of SQL Server during Logger and
AW (HDS) component setup.
ICM/IPCC Setup checks that you are using the appropriate version of SQL Server during Logger and
AW (HDS) component setup.
Specific requirements, for new installations, technology refresh upgrades, and common ground
upgrades, are found in the Cisco ICM/IPCC Enterprise and Hosted Edition Hardware and System
Software Specification (Bill of Materials) and the ICM Upgrade Guide for Cisco ICM/IPCC Enterprise
& Hosted Editions.
upgrades, are found in the Cisco ICM/IPCC Enterprise and Hosted Edition Hardware and System
Software Specification (Bill of Materials) and the ICM Upgrade Guide for Cisco ICM/IPCC Enterprise
& Hosted Editions.
The 'Dynamic' memory setting is recommended for Logger and HDS.
ICM Hosted Edition
In addition to supporting the above listed (ICM Enterprise) features, ICM Hosted Edition also has the
following enhancement.
following enhancement.
Network Consultative Transfer
NCT allows geographically diverse call center agents to use the Service Provider’s network to consult
and transfer calls. Often referred to as a “warm” transfer, it removes the need for ACD tie lines to transfer
calls. It supports an agent transfer to another agent without outpulsing additional digits. Note that this
feature requires a specific ICM NIC software component.
and transfer calls. Often referred to as a “warm” transfer, it removes the need for ACD tie lines to transfer
calls. It supports an agent transfer to another agent without outpulsing additional digits. Note that this
feature requires a specific ICM NIC software component.
IPCC Enterprise Edition
In addition to supporting the above listed ICM Enterprise features, IPCC Enterprise Edition also has the
following enhancements.
following enhancements.
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System IPCC Enterprise Deployment
Release 7.0(0) introduces a new IPCC Enterprise variation targeted at simplified installations. Known
as "System IPCC Enterprise deployment", the new pre-defined deployment models for IPCC Enterprise
simplify system design and deployment planning and include a radically improved, web-based
configuration feature.
as "System IPCC Enterprise deployment", the new pre-defined deployment models for IPCC Enterprise
simplify system design and deployment planning and include a radically improved, web-based
configuration feature.
The new software installation process for System IPCC Enterprise deployment models reduces typical
software installation time for IPCC Enterprise to generally less than an hour.
software installation time for IPCC Enterprise to generally less than an hour.