Cisco Cisco Unified Contact Center Enterprise 10.0(1) Manuale Tecnico
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Cisco Systems, Inc.
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Cisco Remote Expert Solution Configuration
First Published: February 20, 2014
Last Updated: Feb 11, 2016
Last Updated: Feb 11, 2016
Introduction
This page provides configuration information about Remote Expert Solution.
The intended audience should be able to perform system-level configuration of Cisco Collaboration Systems components and
deployments and be familiar with the Cisco Collaboration products.
deployments and be familiar with the Cisco Collaboration products.
Remote Expert Solution 1.8.X version has been tested with the Unified Contact Center Enterprise 9.X version.
The Remote Expert Solution connects customers with experts in an immersive, virtual face-to-face interaction regardless of their physical
location. Telepresence video and content sharing technologies and Remote Expert Solution combine to create a complete business
solution. The solution includes the necessary office peripherals such as screen sharing, credit card readers, and printers, in each Remote
Expert Solution session. Remote Expert Solution simplifies and enhances the experience through touchscreen controls, database access
to customer preferences, and custom automation software.
location. Telepresence video and content sharing technologies and Remote Expert Solution combine to create a complete business
solution. The solution includes the necessary office peripherals such as screen sharing, credit card readers, and printers, in each Remote
Expert Solution session. Remote Expert Solution simplifies and enhances the experience through touchscreen controls, database access
to customer preferences, and custom automation software.
This topic does not contain detailed step-by-step procedures. For detailed information about how to install, configure, and administer
Remote Expert Solution, refer to the appropriate documentation in Related Documentation.
Remote Expert Solution, refer to the appropriate documentation in Related Documentation.
Design
For information about design considerations and guidelines for deploying Remote Expert Solution, see Cisco Unified Contact Center
Enterprise Solution Reference Network Design (SRND) at:
Enterprise Solution Reference Network Design (SRND) at:
Topologies
The following graphic provides a view of the Remote Expert Solution topology.