Cisco Cisco Unified Contact Center Enterprise 10.0(1) Manuale Tecnico
D r a f t L a b e l — C i s c o C o n f i d e n t i a l
Cisco Remote Expert Solution Configuration
Topologies
Topologies
2
The Cisco Unified Border Element (CUBE) is used in this call flow to fork the media to Cisco MediaSense recording.
Component Deployment
The Remote Expert Solution testbed has two data centers separated across a private WAN. It also has Cisco Interactive Experience Client,
Cisco TelePresence System 500-32 (500-32), and Cisco TelePresence System EX60 and EX90 (EX60 and EX90).
Cisco TelePresence System 500-32 (500-32), and Cisco TelePresence System EX60 and EX90 (EX60 and EX90).
The Remote Expert Solution creates a virtual face-to-face communication through the Cisco Interactive Experience Client 4600 (Cisco IEC
4600) integrated with other devices.
4600) integrated with other devices.
This section provides information about the topology of Remote Expert Solution. During Cisco Collaboration Systems testing, various
components are installed and tested, including Unified CM, Remote Expert Manager, Cisco IEC, 500-32, EX60 and EX90, MediaSense,
and CUBE.
components are installed and tested, including Unified CM, Remote Expert Manager, Cisco IEC, 500-32, EX60 and EX90, MediaSense,
and CUBE.
Call Flow Diagram
The following is a graphical representation of call flows tested for Remote Expert Solution.