Cisco Cisco E-Mail Manager Unity Integration Option Riferimenti tecnici
Hardware and Software Requirements
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1.2. Hardware and Software Requirements
In order to work with Unified ICM, configure the Aspect Call Center ACD
with the hardware and software listed in Table 1.
with the hardware and software listed in Table 1.
Table 1: Aspect Call Center System Requirements
Releases Supported
For specific release information for Aspect, see the
Cisco Unified ICM Supported Switches (ACDs)
document. This document can be found on
Cisco Unified ICM Supported Switches (ACDs)
document. This document can be found on
Unified ICM 8.x requires Aspect v9.2 and CMI v5.2
minimum.
minimum.
Unified ICM 9.x does not support Aspect.
Unified ICM 10.0 requires Aspect v9.3 and CMI
v6.4.
v6.4.
Features Required
One Real-Time Bridge client for the PG.
Application Bridge software (TCP/IP version) with
the Event Link interface option.
the Event Link interface option.
An extra Application Bridge data link in a redundant
PG configuration.
PG configuration.
Event monitoring must be enabled on the
Application Bridge.
Application Bridge.
Optional
You might require Application Bridge Server
software if a Call Center CTI application affects
Unified ICM monitoring of call events. (See
“
software if a Call Center CTI application affects
Unified ICM monitoring of call events. (See
“
” for more
information.)
Performance
Real-Time Bridge minimum refresh rate: 3 seconds.
ACD Processor
Requirements
Requirements
68040, 33 MHz or faster, 32-MB RAM
Administrative Processor
Administrative Processor
Administrative Processor must be an MVE167 class
processor card.
processor card.
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The faster class processor board is required because of the additional load
Unified ICM places on the Aspect Call Center ACD.