Cisco Cisco IP Contact Center Release 4.6.1 Riferimenti tecnici
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ACD Configuration
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Once entered, click “Connect” in the “Connectivity” frame. If successful, “ACD
Connection is UP” appears in the box just below the TeleSet field.
Connection is UP” appears in the box just below the TeleSet field.
Next, click “Sign On” in the “Agent Sign On/Off” frame. Event and status
messages appear in the “SoftPhone Status” box at the bottom of the dialog.
messages appear in the “SoftPhone Status” box at the bottom of the dialog.
If both steps are successful, the CMI Server is properly configured. The CMI
Server can communicate with the ACD, relaying messages and events between
the ACD and the client application.
Server can communicate with the ACD, relaying messages and events between
the ACD and the client application.
The Aspect Contact Server PIM is a client to the CMI Server just as this sample
application is a client. Once the PIM is properly configured (with the valid CMI
Server host name and port), the PIM connects to the CMI Server.
application is a client. Once the PIM is properly configured (with the valid CMI
Server host name and port), the PIM connects to the CMI Server.