Cisco Cisco E-Mail Manager Unity Integration Option Riferimenti tecnici
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5. Impact on WebView Reporting:
After the sub-skill group migration, the base skill group reporting continues
to work the same way and there is no impact on historical reporting.
to work the same way and there is no impact on historical reporting.
Once the migration is complete, the sub-skill groups are not permanently
deleted from the database and are available for historical reporting until they
are permanently deleted. The sub-skill group records before the migration
process was completed are available for historical reporting.
deleted from the database and are available for historical reporting until they
are permanently deleted. The sub-skill group records before the migration
process was completed are available for historical reporting.
6. Disabling PIM Configuration Warning Messages:
Add the dynamic PIM registry “DisableSkillGroupConfigWarnings”
manually. To disable the skill group configuration warning messages from
being written to the PIM logs, set the registry value to one (decimal).
manually. To disable the skill group configuration warning messages from
being written to the PIM logs, set the registry value to one (decimal).
Add the registry to the following path:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<ICM
Instance >\PG Instance\PG\CurrentVersion\PIMS\pim1\ATTData\Dynamic
Instance >\PG Instance\PG\CurrentVersion\PIMS\pim1\ATTData\Dynamic
The default value is 0 (decimal).
3.8.3. Available Hold Off Delay
The Available Hold Off Delay configuration parameter in the Skill Group
Explorer Tool should be set to the Timed ACW value on the ACD for this skill
group.
Explorer Tool should be set to the Timed ACW value on the ACD for this skill
group.
3.9. Service-to-Skill Group Mappings
Since VDNs typically correspond to Unified ICM Services, the service-to-skill
group mapping is equivalent to the skill groups used by the vector for the VDN.
In order to ensure accurate call and agent reporting, be sure to include all skill
groups used by the VDN in the service-to-skill group mapping for that VDN.
Service-to-skill group mappings are made in the Service Member window of
Configure ICM.
group mapping is equivalent to the skill groups used by the vector for the VDN.
In order to ensure accurate call and agent reporting, be sure to include all skill
groups used by the VDN in the service-to-skill group mapping for that VDN.
Service-to-skill group mappings are made in the Service Member window of
Configure ICM.