Cisco Cisco E-Mail Manager Unity Integration Option Riferimenti tecnici
Configuring the Rockwell Spectrum Phone
59
5.4.2. Example service ID configuration
In the following example, 5001, 5002, and so on are service IDs and 1, 2,
and 255 are skill groups.
addapp 1 5001 1 2
addapp 2 5002 1 2
addapp 3 5003 1 2
addapp 4 5004 1 2
addapp 5 5005 255 255
and 255 are skill groups.
addapp 1 5001 1 2
addapp 2 5002 1 2
addapp 3 5003 1 2
addapp 4 5004 1 2
addapp 5 5005 255 255
5.4.3. Example Trunk Group Number Configuration with
Peripheral IDs
In the following example, 1 through 4 are trunk group numbers, 12
through 24 are the number of trunks, 5001 and 5002 are drives, and arrival
is the trunk type.
addtrkgrp 1 24 5001 /arrival
addtrkgrp 2 22 5002 /arrival
addtrkgrp 3 12 5001 /arrival
addtrkgrp 4 24 5001 /arrival
addtrkgrp 5 12 5001 /arrival
addtrkgrp 6 12 5001 /arrival
through 24 are the number of trunks, 5001 and 5002 are drives, and arrival
is the trunk type.
addtrkgrp 1 24 5001 /arrival
addtrkgrp 2 22 5002 /arrival
addtrkgrp 3 12 5001 /arrival
addtrkgrp 4 24 5001 /arrival
addtrkgrp 5 12 5001 /arrival
addtrkgrp 6 12 5001 /arrival
5.4.4. Example Agent Configuration
In the following example, agent IDs 2001 through 2006 are agent phones
in LAB A while agent IDs 2007 through 2012 are agent phones in LAB B.
in LAB A while agent IDs 2007 through 2012 are agent phones in LAB B.
The format is Agent ID, Skill Groups Primary and Secondary, Wrapup
Time, Position ID
addagt 2001 1 2 /wrapup 15 /lwn 265 LAB A
addagt 2002 2 3 /wrapup 15 /lwn 266
addagt 2003 1 2 /wrapup 15 /lwn 267
addagt 2004 2 5 /wrapup 15 /lwn 268
addagt 2005 1 4 /wrapup 15 /lwn 271
addagt 2006 3 7 /wrapup 15 /lwn 272
Time, Position ID
addagt 2001 1 2 /wrapup 15 /lwn 265 LAB A
addagt 2002 2 3 /wrapup 15 /lwn 266
addagt 2003 1 2 /wrapup 15 /lwn 267
addagt 2004 2 5 /wrapup 15 /lwn 268
addagt 2005 1 4 /wrapup 15 /lwn 271
addagt 2006 3 7 /wrapup 15 /lwn 272
addagt 2007 255 255 /wrapup 15 /lwn 273 LAB B
addagt 2008 255 255 /wrapup 15 /lwn 274
addagt 2009 256 256 /wrapup 15 /lwn 275
addagt 2010 256 256 /wrapup 15 /lwn 276
addagt 2011 257 257 /wrapup 15 /lwn 277
addagt 2012 257 257 /wrapup 15 /lwn 278
In the simulator file, uncomment the following:
# Startsl 0 TransactionLink and Supervisor CRT Threads startxl 0