Cisco Cisco Computer Telephony Integration Option 8.5 Guida Dello Sviluppatore
6-78
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6 Event Interfaces and Events
IButtonEnablementEvents
Table 6-74
OnButtonEnablementChange Parameters
Note
represents the C++/COM/VB enumerations. Enumerations for Java can be found in the
description of CtiOs_Enums.ButtonEnablement in the Javadoc. It is strongly recommended that bits be
referenced by the enumeration rather than the actual number in the bit mask.
referenced by the enumeration rather than the actual number in the bit mask.
Keyword
Type
Description
EnablementMask
INT
Contains the bit-mask that specifies what buttons can
be enabled or disabled when this call is the current
call. See
be enabled or disabled when this call is the current
call. See
.
UniqueObjectID
STRING
ID of the object (e.g., agent, call) that the event is
meant for.
meant for.
MessageID
INT
The event that triggered the button enablement
change.
change.
Table 6-75
Table of Enablement Bits
Button
Bit Mask
DISABLE_ALL
0x00400000
ENABLE_ANSWER
0X00000001
ENABLE_RELEASE
0X00000002
ENABLE_HOLD
0X00000004
ENABLE_RETRIEVE
0X00000008
ENABLE_MAKECALL
0X00000010
ENABLE_TRANSFER_INIT
0X00000020
ENABLE_TRANSFER_COMPLETE 0X00000040
ENABLE_SINGLE_STEP_TRANSFER 0X00000080
ENABLE_CONFERENCE_INIT
0X00000100
ENABLE_CONFERENCE_COMPLETE 0X00000200
ENABLE_SINGLE_STEP_
CONFERENCE
CONFERENCE
0X00000400
ENABLE_ALTERNATE
0X00000800
ENABLE_RECONNECT
0X00001000
ENABLE_WRAPUP
0X00002000
ENABLE_INSIDE_MAKECALL
0X00004000
ENABLE_OUTSIDE_MAKECALL
0X00008000
ENABLE_SUPERVISOR_ASSIST 0X00010000
ENABLE_EMERGENCY_CALL
0X00020000
ENABLE_BAD_LINE_CALL
0X00040000
ENABLE_STATISTICS
0X00080000
ENABLE_CHAT
0X00100000