Cisco Cisco IP Contact Center Release 4.6.2 Riferimenti tecnici

This field is applicable to IPCC Enterprise.

NULL

DBINT

This value is incremented when a call is dequeued from an agent to
be routed to another agent in the half-hour interval.

RouterCallsDequeuedToHalf

This field is valid only if calls are routed directly to an agent, via either
the Queue-to-Agent node or the Send-to-Agent node in the routing
script.

NULL

DBINT

The number of calls handled at this agent during the half-hour interval,
reflecting the number of calls that were sent to this agent that have
the Handled type of Call Disposition Flag value 1.

RouterCallsHandledToHalf

For systems that use the Router Re-query feature, this is the count of
re-query events for the call in the half-hour interval

This field is valid only if calls are routed directly to an agent, via either
the Queue-to-Agent node or the Send-to-Agent node in the routing
script.

This field is applicable to IPCC Enterprise.

NULL

DBINT

The number of calls that resulted in an error condition in the half-hour
interval.

RouterErrorToHalf

This field is valid only if calls are routed directly to an agent, via either
the Queue-to-Agent node or the Send-to-Agent node in the routing
script.

This field is applicable to IPCC Enterprise.

NULL

DBINT

For systems that use the Router Re-query feature, this is the count of
re-query events for the call in the half-hour interval.

RouterCallsRedirectedToHalf

For systems using RONA, this is the count of TCDs with call
disposition of DBCDF_REDIRECTED – 5.

If a system has both configurations, both events will increment this
field..

This field is valid only if calls are routed directly to an agent, via either
the Queue-to-Agent node or the Send-to-Agent node in the routing
script.

This field is applicable to IPCC Enterprise.

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)