Cisco Cisco IP Contact Center Release 4.6.2 Riferimenti tecnici

NULL

varchar

Foreign key from Translation Route

Extension

NULL

DBINT

Number of seconds the agent was logged in.

LoginDuration

PK NOT NULL

DBDATETIME

Central Controller date and time when the agent logged out.

LogoutDateTime

PK NOT NULL

DBINT

The identifier for the Media Routing Domain associated with the
agent logout.

MRDomainID

NULL

DBINT

The device target the agent was logged on to. This applies to IPCC
agents only.

NetworkTargetID

NULL

DBSMALLINT

The kind of phone being used:

PhoneType

0 = normal ACD/IPCC phone, or non voice task

1 = remote phone, call by call

2 = remote phone, nailed connection

All new agent logout data will have a NOT NULL value by default.

During upgrade/migration, the value for this column will be NULL.

NULL

DBINT

Reason code returned by the peripheral for the agent logout.

ReasonCode

AK-1 NOT NULL

DBFLT8

A unique ID assigned to each record and used internally by the
ICM/IPCC Enterprise software to track the record.

RecoveryKey

NULL

VARCHAR (32)

For a mobile agent working remotely, the current phone number.

RemotePhoneNumber

PK NOT NULL

DBINT

Identifies the agent.

SkillTargetID

PK NOT NULL

DBINT

The time zone for the dates and time. The value is the offset in
minutes from UTC (formerly called GMT).

TimeZone

Agent_Real_Time Table

This table is one of the Agent Detail tables in the 

. To see

database rules for these tables, click 

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)