Cisco Cisco IP Contact Center Release 4.6.2 Riferimenti tecnici
Local database only. Each row in the table is for an agent/MRD pair currently logged in. For
example, if the agent was logged into three (3) MRDs, then the agent will have three (3) rows
in the table.
example, if the agent was logged into three (3) MRDs, then the agent will have three (3) rows
in the table.
Table 13: Related tables for Agent_Real_Time
(via NetworkTargetID)
(via SkillTargetID)
(ServiceSkillTargetID maps to
Service.SkillTargetID)
(via MRDomainID)
(SkillGroupSkillTargetID maps to SkillGroup.SkillTargetID)
Table 14: Index - Agent_Real_Time Table
index_keys
index_description
index_name
SkillTargetID, MRDomainID
clustered, unique, primary key
located on PRIMARY
located on PRIMARY
XPKAgent_Real_Time
Fields in Agent_Real_Time Table :
Keys and
Null
Option:
Null
Option:
Data Type:
Description:
Field Name:
NULL
DBINT
Reserved for future use.
AgentStatus
NULL
DBINT
The current real time state of the agent with respect to this MRD.
AgentState
To see Agent State values, click
.
NULL
DBINT
The agent’s availability status with respect to the Media Routing Domain:
AvailableInMRD
• 0 = Not Available
• 1 = ICM Available
• 2 = Application Available
NULL
DBINT
The number of tasks associated with this Media Routing Domain on
which this agent is currently working.
which this agent is currently working.
CallInProgress
NULL
DBINT
The campaign ID for the campaign associated with this call. This field
is populated when the call is answered by an agent.
is populated when the call is answered by an agent.
CampaignID
This field is applicable to Outbound Option only
NULL
varchar(32)
The account number of the caller with whom the agent is speaking. This
field is populated when the call is answered by an agent.
field is populated when the call is answered by an agent.
CustomerAccountNumber
This field is applicable to Outbound Option only.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
30
Chapter 2: All Tables
Agent_Real_Time Table