Cisco Cisco Agent Desktop 8.0 Guida All'Installazione
Cisco CAD Installation Guide 7.1
62
November 2006
In order to run CAD-BE in an agent’s browser, the Java Runtime Environment (JRE)
plug-in for Internet Explorer or Firefox (Windows) or for Firefox (Linux) must be
installed.
plug-in for Internet Explorer or Firefox (Windows) or for Firefox (Linux) must be
installed.
See "Internet Explorer Settings for CAD-BE" and "Firefox Settings for CAD-BE" for
information on how to configure your web browser to run CAD-BE.
information on how to configure your web browser to run CAD-BE.
To install the JRE plug-in:
1. From the desktop where you wish to install the JRE plug-in, access the web
page located at:
http://<CAD base services IP address>:8088/TUP/CAD/Install.htm
).
2. From the CAD-BE section, download JRE for your operating system
(Windows or Linux).
3. Click the appropriate Installation Instructions link and follow the procedure
for your operating system.
If the correct version of JRE already exists on the agent desktop, you will see a
message telling you this and the installation will not proceed. If an older or newer
version of JRE than the version required exists on the agent desktop, the installation
goes forward with no messages displayed.
message telling you this and the installation will not proceed. If an older or newer
version of JRE than the version required exists on the agent desktop, the installation
goes forward with no messages displayed.
Internet Explorer Settings for CAD-BE
The following settings must be configured in Internet Explorer in order for CAD-BE to
run successfully.
run successfully.
Pop-up Blocker
Disable the pop-up blocker, or create an exception to enable pop-ups from the
CAD-BE IP address:
CAD-BE IP address:
■
Choose Tools > Pop-up Blocker > Turn Off Pop-up Blocker.
OR
■
Choose Tools > Pop-up Blocker > Pop-up Blocker Settings and add the
CAD-BE IP address(es) to the list of allowed sites.
CAD-BE IP address(es) to the list of allowed sites.
Internet Options
Set the following internet options:
1. Choose Tools > Internet Options and select the Security tab.
2. Click Custom Level.