Cisco Cisco Computer Telephony Integration Option 8.5

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Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment

Release 7.5(1)

Chapter 1 Integrating Cisco CTI OS into a Citrix MetaFrame Presentation Server Environment

Installing and Configuring CTI OS under the Citrix MetaFrame Presentation Server or Microsoft Terminal Services

Note

Low-bandwidth connections such as Dial-up or ICA-Dialin are not capable of supporting the CTI OS
Client real-time telephony events, and therefore are not supported."

Step 4

Click Next. The following screen appears.

Step 5

Specify a user friendly description for the new ICA Connection.

Step 6

If your site security policies require a secure connection between the Citrix MetaFrame Presentation
Server and your ICA Client host computer, select SSL/TLS + HTTPS for the network protocol.
Otherwise, select TCP/IP. Cisco will not support any of the other optional protocols (TCP/IP+HTTP,
IPX, SPX and NetBios) shown in the ICA connection wizard.

Step 7

Select the Published CTIOS Application or MetaFrame Presentation Server computer as follows:

To select a Published application select the Published Application radio button. From the pull down
list, choose the desired CTI OS Client.

To select a Presentation Server select the Server radio button. From the pull down list, select the
Presentation Server of your choice. Selecting this option will open a Remote Desktop at the
Presentation Server for the windows user configured on the ICA connection.

Step 8

Click Next. The following screen appears.