Cisco Cisco Agent Desktop 10.5 Guida Utente

You can use wild cards when entering items in the list pane in the Data Field 
Conditions dialog box (Figure 3-20). This enables you to avoid having to enter 
whole strings if the items you wish to list have common string elements. 

Wild card characters used are the asterisk ( * ) and the question mark ( ? ). 

An asterisk in a string may be replaced by any quantity of 

any character, as long as the other characters in the string match. For instance:

■

ABC* matches ABCD, ABCDEERRGFG, and ABC$@, among others. All 
these matches start with ABC.

■

*ABC matches DDABC, @#ABC, and 1234ABC, among others. All 
theses matches end with ABC.

A question mark in a string may be replaced by any 

character, but the length of the string must be exactly as represented. For 
instance:

■

ABC? matches ABCD, ABC1, and ABC$, among others. The character 
represented by the question mark doesn’t matter, but the length of the 
string must be four characters.

■

??ABC matches 12ABC, $%ABC, and FEABC, among others. The two 
characters at the beginning of the string may be replaced by any character, 
but the length of the string must remain five characters.

Actions include:

Run Macro

Play back a recorded sequence of keystrokes. (See page 
3-39.)

Call Control

Answer, drop, call, conference, or transfer a call, or input 
touch tones during a call. (See page 3-46.)

Launch External 
Application

Start a third-party application. (See page 3-47.)

Agent State

Set an agent state. (See page 3-49.)

Utility Action

Run a utility, such as start and stop recording or sending a 
predefined, high-priority chat message to a supervisor. (See 
page 3-50.)