Cisco Cisco Agent Desktop 10.5 ユーザーガイド
Work Flow
February 24, 2005
3-37
Wild Card Searches
You can use wild cards when entering items in the list pane in the Data Field
Conditions dialog box (Figure 3-20). This enables you to avoid having to enter
whole strings if the items you wish to list have common string elements.
Conditions dialog box (Figure 3-20). This enables you to avoid having to enter
whole strings if the items you wish to list have common string elements.
Wild card characters used are the asterisk ( * ) and the question mark ( ? ).
Asterisk wild card.
An asterisk in a string may be replaced by any quantity of
any character, as long as the other characters in the string match. For instance:
■
ABC* matches ABCD, ABCDEERRGFG, and ABC$@, among others. All
these matches start with ABC.
these matches start with ABC.
■
*ABC matches DDABC, @#ABC, and 1234ABC, among others. All
theses matches end with ABC.
theses matches end with ABC.
Question mark wild card.
A question mark in a string may be replaced by any
character, but the length of the string must be exactly as represented. For
instance:
instance:
■
ABC? matches ABCD, ABC1, and ABC$, among others. The character
represented by the question mark doesn’t matter, but the length of the
string must be four characters.
represented by the question mark doesn’t matter, but the length of the
string must be four characters.
■
??ABC matches 12ABC, $%ABC, and FEABC, among others. The two
characters at the beginning of the string may be replaced by any character,
but the length of the string must remain five characters.
characters at the beginning of the string may be replaced by any character,
but the length of the string must remain five characters.
Actions
Actions include:
Action
Description
Run Macro
Play back a recorded sequence of keystrokes. (See page
3-39.)
3-39.)
Call Control
Answer, drop, call, conference, or transfer a call, or input
touch tones during a call. (See page 3-46.)
touch tones during a call. (See page 3-46.)
Launch External
Application
Application
Start a third-party application. (See page 3-47.)
Agent State
Set an agent state. (See page 3-49.)
Utility Action
Run a utility, such as start and stop recording or sending a
predefined, high-priority chat message to a supervisor. (See
page 3-50.)
predefined, high-priority chat message to a supervisor. (See
page 3-50.)