Cisco Cisco Agent Desktop 8.5 Guida Utente
User Interface
January 16, 2013
117
The IPC Blind Conference message sent to Agent Desktop must conform to the
following XML format.
following XML format.
Bold
text indicates a variable that must be replaced with the
telephone number to be dialed.
<?xml version="1.0"?>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCBlindConferenceAction>
<ActionName>IPC Blind Conference Action</ActionName>
<PhoneNumber>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCBlindConferenceAction>
<ActionName>IPC Blind Conference Action</ActionName>
<PhoneNumber>
7865551234
</PhoneNumber>
<DisplayError>true</DisplayError>
</IPCBlindConferenceAction>
</IPCActions>
</IPCBlindConferenceAction>
</IPCActions>
IPC Supervised Conference
The IPC Supervised Conference action initiates a supervised conference of the active
call to the phone number defined in the IPC message string by presenting the
Conference Dial Pad autofilled with the phone number to the agent for all further call
control. The agent can use the Conference Dial Pad to initiate the conference, and
alternate between parties, cancel, or complete the conference transfer.
call to the phone number defined in the IPC message string by presenting the
Conference Dial Pad autofilled with the phone number to the agent for all further call
control. The agent can use the Conference Dial Pad to initiate the conference, and
alternate between parties, cancel, or complete the conference transfer.
For the IPC Supervised Conference action to be successful:
■
The agent must be on an active call appearance in Agent Desktop
■
The agent must be in a Talking state. The agent can not have the active call in
a Hold state.
a Hold state.
■
If the IPC message string is submitted to Agent Desktop when these
conditions are not met, Agent Desktop will present a generic error message
stating that the agent requested action failed.
conditions are not met, Agent Desktop will present a generic error message
stating that the agent requested action failed.
The IPC Supervised Conference message sent to Agent Desktop must conform to the
following XML format.
following XML format.
Bold
text indicates a variable that must be replaced with the
telephone number to be dialed.
<?xml version="1.0"?>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCSupervisedConferenceAction>
<ActionName>IPC Supervised Conference Action</ActionName>
<PhoneNumber>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCSupervisedConferenceAction>
<ActionName>IPC Supervised Conference Action</ActionName>
<PhoneNumber>
7865551234
</PhoneNumber>
<DisplayError>true</DisplayError>
</IPCSupervisedConferenceAction>
</IPCActions>
</IPCSupervisedConferenceAction>
</IPCActions>
IPC High Priority Chat
For the IPC High Priority Chat action to be successful, the agent must be logged in.
The message sent to Agent Desktop must conform to this XML format.
Bold
text
indicates a variable that must be replaced with your own values.