Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

User Interface

January 16, 2013

117

The IPC Blind Conference message sent to Agent Desktop must conform to the
following XML format.

Bold

text indicates a variable that must be replaced with the

telephone number to be dialed.

<?xml version="1.0"?>

<IPCActions>
<IPCBlindConferenceAction>
<ActionName>IPC Blind Conference Action</ActionName>
<PhoneNumber>

7865551234

</PhoneNumber>

IPC Supervised Conference

The IPC Supervised Conference action initiates a supervised conference of the active
call to the phone number defined in the IPC message string by presenting the
Conference Dial Pad autofilled with the phone number to the agent for all further call
control. The agent can use the Conference Dial Pad to initiate the conference, and
alternate between parties, cancel, or complete the conference transfer.

For the IPC Supervised Conference action to be successful:

■

The agent must be on an active call appearance in Agent Desktop

■

The agent must be in a Talking state. The agent can not have the active call in
a Hold state.

■

If the IPC message string is submitted to Agent Desktop when these
conditions are not met, Agent Desktop will present a generic error message
stating that the agent requested action failed.

The IPC Supervised Conference message sent to Agent Desktop must conform to the
following XML format.

Bold

text indicates a variable that must be replaced with the

telephone number to be dialed.

<?xml version="1.0"?>

<IPCActions>
<IPCSupervisedConferenceAction>
<ActionName>IPC Supervised Conference Action</ActionName>
<PhoneNumber>

7865551234

</PhoneNumber>

IPC High Priority Chat

For the IPC High Priority Chat action to be successful, the agent must be logged in.

The message sent to Agent Desktop must conform to this XML format.

Bold

text

indicates a variable that must be replaced with your own values.