Cisco Cisco Agent Desktop 9.0 Guida Utente
Phone Books
January 16, 2013
85
NOTE: Exported CSV files will always show each field enclosed in
double quotes, as in the example above. This is to ensure that any
commas or double quotes that are part of the actual field data are
not mistaken for field delimiters. If your data does not include these
characters, you can omit the double quotes in files you prepare for
importing.
double quotes, as in the example above. This is to ensure that any
commas or double quotes that are part of the actual field data are
not mistaken for field delimiters. If your data does not include these
characters, you can omit the double quotes in files you prepare for
importing.
To import a phone book:
1. Make sure the phone book CSV file is formatted correctly, as specified in the
section,
.
2. In the Phone Book window, click Edit. The Phone Book Editor window appears
(
).
3. Click Import. The Import Select dialog box appears (
).
Any CSV files located in the default folder C:\Program
Files\Cisco\Desktop\config are listed. If your file is located somewhere else,
click Find folder to browse to its location.
Files\Cisco\Desktop\config are listed. If your file is located somewhere else,
click Find folder to browse to its location.
4. Select the file you want to import and then click Okay. The phone book is
imported and is added to the list of available phone books in the Current List
pane.
pane.
The CSV file name (without the CSV suffix) becomes the phone book name. If
that name is already in use, you will be asked if you want to replace the
existing phone book with the imported phone book. If you do not want to
replace the existing phone book, cancel the import, rename the CSV file, and
try again.
that name is already in use, you will be asked if you want to replace the
existing phone book with the imported phone book. If you do not want to
replace the existing phone book, cancel the import, rename the CSV file, and
try again.
5. Click OK to close the Phone Book Editor window.
Figure 40.
Import Select dialog box