Cisco Cisco Computer Telephony Integration Option 9.0 Guida Dello Sviluppatore

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CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)

Chapter 5 Application Level Interfaces

Supervisor Service

The CTI Server responds to the CTI Client with the EMERGENCY_CALL_CONF message:

ConnectionCallID

The Call ID value of the call that
the agent needs assistance with.
May contain the special value
0xffffffff when there is no related
call.

UINT

ConnectionDevice
IDType

Indicates the type of the
connection identifier supplied in
the ConnectionDeviceID floating
field (

Table 6-13

USHORT

Floating Part

Field Name

Value

Data Type

Max.
Size

ConnectionDevice
ID

The identifier of the connection
between the call and the agent’s
device.

STRING

AgentExtension

The agent’s ACD teleset
extension. For clients with ALL
EVENTS or PERIPHERAL
MONITOR service, at least one of
AgentExtension, AgentID, or
AgentInstrument must be
provided.

STRING

AgentID

The agent’s ACD login ID. For
clients with ALL EVENTS or
PERIPHERAL MONITOR
service, at least one of
AgentExtension, AgentID, or
AgentInstrument must be
provided.

STRING

AgentInstrument

The agent’s ACD instrument
number. For clients with ALL
EVENTS or PERIPHERAL
MONITOR service, at least one of
AgentExtension, AgentID, or
AgentInstrument must be
provided.

STRING

Maximum message size (including header)

186

Table 5-45

EMERGENCY_CALL_REQ Message Format (continued)

Table 5-46

EMERGENCY_CALL_CONF Message Format

Fixed Part

Field Name

Value

Data Type

Byte
Size

MessageHeader

Standard message header.
MessageType = 122.

MHDR