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Cisco Cisco Computer Telephony Integration Option 9.0 Guida Dello Sviluppatore

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CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5      Application Level Interfaces
Supervisor Service
The EMERGENCY_CALL_EVENT message, defined below, notifies bridge clients that an agent is 
handling the indicated call as an emergency call:
InvokeID
Set to the same value as the 
InvokeID from the corresponding 
request message.
UINT
4
ConnectionCallID
The Call ID value assigned to the 
resulting EmergencyAssist call by 
the peripheral or ICM software.
UINT
4
ConnectionDevice 
IDType
Indicates the type of the 
connection identifier supplied in 
the ConnectionDeviceID floating 
field (
USHORT
2
LineHandle
This field identifies the teleset line 
used, if known.  Otherwise this 
field is set to 0xffff.
USHORT
2
LineType
Indicates the type of the teleset 
line (
) given in the 
LineHandle field.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDevice 
ID
The identifier of the device 
connection associated with the 
new call.
STRING
64
Maximum message size (including header)
88
Table 5-46
EMERGENCY_CALL_CONF Message Format (continued)
Table 5-47
EMERGENCY_CALL_EVENT Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. 
MessageType = 123.
MHDR
8
PeripheralID
The ICM PeripheralID of the ACD 
where the call is located.
UINT
4
ConnectionCallID
The Call ID value assigned to the 
call by the peripheral or ICM 
software.
UINT
4
ConnectionDevice 
IDType
Indicates the type of the 
connection identifier supplied in 
the ConnectionDeviceID floating 
field (
USHORT
2
SessionID
The CTI client SessionID of the 
CTI client making the notification.
UINT
4