Cisco Cisco Computer Telephony Integration Option 9.0 Guida Dello Sviluppatore

The LIST_AGENT_TEAM_REQ message, defined in 

, allows a CTI Supervisor Client to 

obtain the list of agent team that the supervisor can monitor. The list should be pre-configured in the 
Agent Team Supervisor Table.

MessageHeader

Standard message header.   
MessageType = 133.

MHDR

8

InvokeID

An ID for this request message 
that will be returned in the 
corresponding confirm message.

UINT

4

SupervisorID

Skill target ID of the requesting 
supervisor

UINT

4

Maximum message size (including header)

16

The LIST_AGENT_TEAM_CONF message, defined in 

, contains the list of agent teams that 

associated with the requesting supervisor.

MessageHeader

Standard message header. 
MessageType = 134.

MHDR

8

InvokeID

Same ID as the request message.

UINT

4

NumberOfAgent 
Teams

The number of TeamID present in 
the floating part of the message, 
up to a maximum of 64

USHORT

2

Segment Number

Indicates the segment number of 
this message

USHORT

2

More

Indicates if this message is the last 
confirmation. (More than one 
confirmations are sent out if more 
than 64 Agent Teams are 
associated with the supervisor)

     0: last message; 

     1: more messages to follow;     

USHORT

2