Cisco Cisco E-Mail Manager Unity Integration Option Riferimenti tecnici
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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Agent_Desk_Settings Table
Agent_Desk_Settings Table
Each row defines the features available to an enterprise agent and how the ICM software handles certain
state changes for the agent.
state changes for the agent.
Use ICM Configuration Manager to add, update, and delete Agent_Desk_Settings records.
Table 2-5
Agent_Desk_Settings Table Constraints
Constraint
Field Name(s)
PK
AgentDeskSettingsID
AK-1
EnterpriseName
Table 2-6
Agent_Desk_Settings Table
Field Name
Description
Data Type
Keys and
Null Option
Null Option
AgentCanSelectGroup
Indicates whether the agent can select which
groups they are logged in to.
groups they are logged in to.
DBCHAR
NOT NULL
AgentDeskSettingsID
A unique identifier for the agent desk settings.
DBINT
PK
NOT NULL
AgentToAgentCallsAllowed
Indicates whether calls to other agents are
allowed:
allowed:
Y = Yes, calls to other agents are allowed.
N = No, calls to other agents are not allowed.
N = No, calls to other agents are not allowed.
DBCHAR
NOT NULL
AutoAnswerEnabled
Indicates whether calls to the agent are
automatically answered:
automatically answered:
Y = Yes, calls automatically answered.
N = No, calls are not automatically answered.
N = No, calls are not automatically answered.
DBCHAR
NOT ULL
AutoRecordOnEmergency
Specifies whether to automatically record or not
record when an emergency call request started:
record when an emergency call request started:
0 = Do not automatically record
1 = Automatically record
1 = Automatically record
DBINT
NULL
AvailAfterIncoming
Indicates whether to automatically consider the
agent available after handling an incoming call:
agent available after handling an incoming call:
Y = Yes, consider agent available.
N = No, do not consider agent available.
N = No, do not consider agent available.
DBCHAR
NOT NULL
AvailAfterOutgoing
Indicates whether to automatically consider the
agent available after handling an outbound call:
agent available after handling an outbound call:
Y = Yes, consider agent available.
N = No, do not consider agent available.
N = No, do not consider agent available.
DBCHAR
NOT NULL
ChangeStamp
Incremented when the record is changed in the
central database.
central database.
CHANGESTAMP
NOT NULL
DefaultDevicePortAddress
Optional value to override the default port address
for the agent telephony device.
for the agent telephony device.
VNAME32
NULL