Cisco Cisco IPCC Web Option Guida All'Installazione

The InstallShield Wizard opens, briefly displaying the Preparing Setup dialog box, then, if
running on a machine with a database, displays the Database Schema Rollback dialog box. If
not running on a machine with a database, the Setup Status dialog box appears.

During the next few moments, the Installer determines if:

• you (the logged on user) have local administrative rights.

– If you have administrative rights, the installation continues.

– If you do not have administrative rights, the Installer posts an error message with

instructions, then exits.

• Cisco Security Agent (CSA) is installed. The Installer then determines the CSA version and

if the service is running.

The CSA check indicates that one of the following set of conditions exists:

– If the correct version of the CSA service (5.0 or later) is up and running, the Installer

requests permission from you to stop the CSA service. If you select Yes, the following
message is displayed and the installation continues.

If you do not want the Installer to stop the service, select No, the Installer exits.

If you select Yes, the Installer stops the service and displays a status message.

Note: If the confirmation dialog is not displayed when attempting to stop the CSA service
on a machine that has had users logged into it via a session of Remote Desktop Connection,
the CSA service cannot be stopped. The Installer hangs while displaying the "Stopping
CSA" dialog. Use the Windows Task Manager to disconnect and log off any users that are
currently, or have previously been, connected to the system. Before attempting to stop
CSA again, either allow the initial request to stop CSA to timeout (60 minutes), or reboot
the system.

– If the service is running but the CSA version is not 5.0 or later, the Installer displays an

error message, then exits.

– If the service is not running, and the CSA version is not 5.0 or later, the Installer displays

a warning message, then provides the option to continue or not:

If you select No, the Installer exits.

If you select Yes, the installation continues.

• features were added after the installation.

If so, warnings and instructions are posted indicating the required action(s).

Installation Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)