Cisco Cisco Agent Desktop 9.0 Guida All'Installazione
Cisco CAD Installation Guide
110
February 21, 2013
NOTE: It is recommended that you manually back up your data for
safekeeping before upgrading, even though the installation process
does that automatically.
safekeeping before upgrading, even though the installation process
does that automatically.
NOTE: Keep your backups in case you need to roll back to your
previous version of CAD.
previous version of CAD.
To upgrade from CAD 7.2, 7.5, and 7.6 to CAD 8.0(1a):
■
Install CAD 8.0(1a). See
for
instructions.
Rolling Back CAD 8.0 to an Earlier Version
To use the following procedure, you must have backed up your original CAD data
before installing CAD 8.0.
before installing CAD 8.0.
To uninstall CAD 8.0 and revert to an earlier version:
1. If you are rolling back CAD 8.0 on a replicated system, shut down replication
now. For instructions, see
NOTE: If you do not shut down replication before completing this
procedure, your CAD services LDAP database might become
corrupted.
procedure, your CAD services LDAP database might become
corrupted.
2. Uninstall CAD 8.0.
3. Install your previous CAD version according to the product documentation.
4. Restore your backed-up data using the CAD Configuration Setup tool.
5. If you are rolling back a replicated system, re-establish replication. For
.
Changing Feature Levels in an Upgrade
If you are changing feature levels (for instance, changing from CAD Standard to CAD
Premium), you must run Unified CCE License Administration (LicenseAdmin.exe) after
the upgrade is completed and then restart the BIPPA service.
Premium), you must run Unified CCE License Administration (LicenseAdmin.exe) after
the upgrade is completed and then restart the BIPPA service.
NOTE: Licensing your software can only be completed by a Cisco
channel partner or Cisco Professional Services.
channel partner or Cisco Professional Services.