Alcatel-Lucent OmniAccess 3500 Guida Utente

 

 

Chapter 6. Troubleshooting 

 

 

This chapter helps you identify and solve problems that might occur while you are 
using the gateway. 

Before going through in-depth troubleshooting, attempt first to reset your system 
using one of the methods below. 

Cold boot reset. Turn the system power 
off and then on. This clears system 
memory, reloads the operating system, 
and halts power to all peripherals 

Power off/on button 
 

Reset the BMC and get it back to a 
stable state 

Remove AC power from the gateway for 
one minute 

Problems that occur at initial system startup are usually caused by an incorrect 
installation or configuration. Hardware failure is a less frequent cause.  
Here is a first-step troubleshooting checklist: 
•  Is AC power available at the wall outlet? 
•  Are the power supplies plugged in? Check the AC cable(s) on the back of the 

appliance and at the AC source. 

•  Are all cables correctly connected and secured? 
If the above items are OK, please contact the customer support team at 800-995-2696 

for further troubleshooting assistance.  
Note: The gateway does not contain any field-serviceable components. 

 

 

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