HP 20-700 Manuale Utente

174 DLT Drives and Tape Cartridges

Appendix A

Media Issues

on page 174 describes potential issues with media and how to

resolve them.

Table 11

Media Issues

Problem

Solution

Cannot load tape into drive.

Ensure your media and format type matches your drive

type. (See

Tape has circular wear patterns around

the hub.

The drive hub may not be engaging the tape hub properly.

Discard the tape and contact your support representative.

Drive rejects tape load.

Retry the operation. If you continue to see this issue, replace

the tape cartridge. If data recovery is needed, contact your

support representative.

Tape stuck in drive.

DLT tape drives are not customer installable or replaceable.

Therefore, the removal or installation of tape drives in the

library should only be carried out by a support

representative.
Attempt to eject the tape:

■

Manually from the tape library

■

Remotely, using the Web-Based Library Administrator

■

Using your host backup software

If these attempts are not successful, contact your support

representative.