HP ams dl320 Manuale Utente
Technical support 80
Technical support
In this section
Related documents ................................................................................................................................. 80
HP contact information............................................................................................................................ 80
Customer self repair ............................................................................................................................... 80
HP contact information............................................................................................................................ 80
Customer self repair ............................................................................................................................... 80
Related documents
For related documentation, refer to the Documentation CD.
HP contact information
For the name of the nearest HP authorized reseller:
•
In the United States, refer to the HP US service locator webpage
(
(
•
In other locations, refer to the HP website (
).
For HP technical support:
•
In North America:
•
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
week. For continuous quality improvement, calls may be recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (
information about Care Packs, refer to the HP website (
).
•
Outside North America, call the nearest HP Technical Support Phone Center. For telephone numbers
for worldwide Technical Support Centers, refer to the HP website (
for worldwide Technical Support Centers, refer to the HP website (
).
Customer self repair
What is customer self repair?
HP's customer self-repair program offers you the fastest service under either warranty or contract. It
enables HP to ship replacement parts directly to you so that you can replace them. Using this program,
you can replace parts at your own convenience.
enables HP to ship replacement parts directly to you so that you can replace them. Using this program,
you can replace parts at your own convenience.
A convenient, easy-to-use program:
•
An HP support specialist will diagnose and assess whether a replacement part is required to address
a system problem. The specialist will also determine whether you can replace the part.
a system problem. The specialist will also determine whether you can replace the part.
•
For specific information about customer replaceable parts, refer to the maintenance and service
guide on the HP website (
guide on the HP website (