HP laserjet 3390, 3392 all-in-one Manuale Di Servizio
Identifying and correcting print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1.
Make sure that the paper or print media that you are using meets specifications. Generally,
smoother paper provides better results.
smoother paper provides better results.
2.
If you are using a special print media such as labels, transparencies, glossy paper, or letterhead,
ensure that you have printed by type.
ensure that you have printed by type.
3.
Print a Configuration page and Supplies Status page at the all-in-one control panel.
●
Check the Supplies Status page to see if any supplies are low or empty. No information is
provided for non-HP print cartridges.
provided for non-HP print cartridges.
4.
Print a Demo page from the HP ToolboxFX. If the page prints, the problem is with the printer driver.
Try printing from another printer driver. For example, if you are using the PCL 6 printer driver, print
from the PS printer driver.
Try printing from another printer driver. For example, if you are using the PCL 6 printer driver, print
from the PS printer driver.
●
Use the Add Printer Wizard in the Printers (or Printers and Faxes in Windows XP) dialog
box to install the PS driver.
box to install the PS driver.
5.
Try printing from a different program. If the page prints correctly, the problem is with the program
from which you were printing.
from which you were printing.
6.
Restart the computer and the all-in-one and try printing again. If the problem is not resolved,
see
see
.
General print-quality issues
The following examples depict letter-size paper that has passed through the all-in-one short-edge-first.
These examples illustrate problems that would affect all of the pages that you print. The topics that follow
list the typical cause and solution for each of these examples.
These examples illustrate problems that would affect all of the pages that you print. The topics that follow
list the typical cause and solution for each of these examples.
Problem
Cause
Solution
Print is light or faded.
The media might not meet
HP specifications.
HP specifications.
Use media that meets HP specifications.
Make sure that the media meets
specifications in the HP LaserJet Printer
Family Print Media Guide.
Make sure that the media meets
specifications in the HP LaserJet Printer
Family Print Media Guide.
The print cartridge might be low. If you
use a non-HP print cartridge, no
messages appear on the all-in-one
control panel or in the HP ToolboxFX.
use a non-HP print cartridge, no
messages appear on the all-in-one
control panel or in the HP ToolboxFX.
Replace the print cartridge. See
If the print cartridge is not low or empty,
inspect the transfer roller to see if it is
damaged. If it is not , replace the print
cartridge.
inspect the transfer roller to see if it is
damaged. If it is not , replace the print
cartridge.
If the whole page is light, the print density
adjustment is too light or EconoMode
might be turned on.
adjustment is too light or EconoMode
might be turned on.
Adjust the print density, and disable
EconoMode in the all-in-one Properties.
EconoMode in the all-in-one Properties.
Toner specks appear.
The media might not meet
HP specifications.
HP specifications.
Use media that meets HP specifications.
Make sure that the media meets
Make sure that the media meets
ENWW
Print problems
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