HP laserjet 3390, 3392 all-in-one Manuale Di Servizio
Media-handling problems
Use the information in this section when the all-in-one experiences media-handling problems.
Print-media guidelines
●
For best results, make sure that the paper is of good quality, and free of cuts, nicks, tears, spots,
loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
●
For best-quality printing, use a smooth type of paper. Generally, smoother media produces better
results.
results.
●
If you are unsure what type of paper you are loading (such as bond or recycled), check the label
on the package of paper.
on the package of paper.
●
Do not use media that is designed for Inject printers only. Use media that is designed for LaserJet
printers.
printers.
●
Do not use letterhead paper that is printed with low-temperature inks, such as those used in some
types of thermography.
types of thermography.
●
Do not use raised or embossed letterhead.
●
The all-in-one uses heat and pressure to fuse toner to the paper. Make sure that any colored paper
or preprinted forms use inks that are compatible with this fusing temperature (200°C or 392°F for
0.1 second).
or preprinted forms use inks that are compatible with this fusing temperature (200°C or 392°F for
0.1 second).
CAUTION
Failure to follow these guidelines could cause jams or damage to the all-in-one.
Solving print-media problems
The following problems with media cause print-quality deviations, jamming, or even damage to the all-
in-one.
in-one.
Problem
Cause
Solution
Poor print quality or toner adhesion
The paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.
heavy or too smooth, or it is embossed
or from a faulty paper lot.
Try another kind of paper, between 100
and 250 Sheffield, with 4 to 6% moisture
content.
and 250 Sheffield, with 4 to 6% moisture
content.
Dropouts, jamming, or curl
The paper has been stored incorrectly.
Store paper flat in its moisture-proof
wrapping.
wrapping.
The paper has variability from one side
to the other.
to the other.
Turn the paper over.
Excessive curl
The paper is too moist, has the wrong
grain direction, or is of short-grain
construction
grain direction, or is of short-grain
construction
Open the rear output bin, or use long-
grain paper.
grain paper.
The paper varies from side-to-side.
Turn the paper over.
Jamming, damage to all-in-one
The paper has cutouts or perforations.
Use paper that is free of cutouts or
perforations.
perforations.
Problems with feeding
The paper has ragged edges.
Use high-quality paper that is made for
laser printers.
laser printers.
The paper varies from side-to-side.
Turn the paper over.
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Chapter 6 Troubleshooting
ENWW