HP laserjet 3390, 3392 all-in-one Manuale Di Servizio
Performance problems
Try the tips in this section if pages exit the all-in-one, but have nothing printed on them, or when the all-
in-one does not print any pages.
in-one does not print any pages.
Problem
Cause
Solution
Pages exit after the print cycle but are
totally blank
totally blank
The sealing tape might still be in the print
cartridge.
cartridge.
Verify that the sealing tape has been
completely removed from the print
cartridge.
completely removed from the print
cartridge.
The document might contain blank
pages.
pages.
Check the document that you are printing
to see if content appears on all of the
pages.
to see if content appears on all of the
pages.
The all-in-one might be malfunctioning.
To check the all-in-one, print a
Configuration page.
Configuration page.
Certain media types can slow the print
job.
job.
Print on a different type of media.
Pages did not print
The all-in-one might not be pulling media
correctly.
correctly.
.
The media is jamming in the all-in-one.
The USB cable might be defective or
incorrectly connected.
incorrectly connected.
●
Disconnect the USB cable at both
ends and reconnect it.
ends and reconnect it.
●
Try printing a job that has printed in
the past.
the past.
●
Try using a different USB cable.
Other devices are running on your
computer.
computer.
The all-in-one might not share a USB
port. If you have an external hard drive or
network switch box that is connected to
the same port as the all-in-one, the other
device might be interfering. To connect
and use the all-in-one, you must
disconnect the other device or you must
use two USB ports on the computer.
port. If you have an external hard drive or
network switch box that is connected to
the same port as the all-in-one, the other
device might be interfering. To connect
and use the all-in-one, you must
disconnect the other device or you must
use two USB ports on the computer.
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Chapter 6 Troubleshooting
ENWW