HP laserjet 3390, 3392 all-in-one Manuale Di Servizio
Problems receiving faxes
NOTE
You must use the fax cord that came with the all-in-one in order to ensure that the all-
in-one functions correctly.
Problem
Cause
Solution
The all-in-one cannot receive faxes from
an extension telephone.
an extension telephone.
The extension-telephone setting might
be disabled.
be disabled.
Verify that the extension-telephone
setting is enabled.
setting is enabled.
The fax cord might not be securely
connected.
connected.
Verify that the fax cord is securely
connected between the telephone jack
and the all-in-one (or another device that
is connected to the all-in-one). Press
1-2-3 in sequence (tone-dial mode only),
wait for three seconds, and then hang up.
connected between the telephone jack
and the all-in-one (or another device that
is connected to the all-in-one). Press
1-2-3 in sequence (tone-dial mode only),
wait for three seconds, and then hang up.
The all-in-one dialing mode might be
incorrectly set, or the extension phone
might be incorrectly set.
incorrectly set, or the extension phone
might be incorrectly set.
Verify that the all-in-one dialing mode is
set to Tone. Verify that the extension
phone is set to On for tone dialing as well.
set to Tone. Verify that the extension
phone is set to On for tone dialing as well.
The all-in-one is not answering incoming
fax calls.
fax calls.
The answer mode might be set to
Manual.
Manual.
If the answer mode is set to Manual, the
all-in-one does not answer calls. You
have to start the fax-receiving process
manually.
all-in-one does not answer calls. You
have to start the fax-receiving process
manually.
The rings-to-answer setting might not be
set correctly.
set correctly.
Check the rings-to-answer setting for
your configuration.
your configuration.
The answer-ring pattern feature might be
turned on, but you do not have the
service, or you do have the service and
the feature is not set correctly.
turned on, but you do not have the
service, or you do have the service and
the feature is not set correctly.
Check the answer-ring pattern feature to
verify that it is set properly.
verify that it is set properly.
The fax cord might not be correctly
connected, or the fax cord is not working.
connected, or the fax cord is not working.
See the Getting Started Guide to check
the installation. Verify that you are using
the fax cord that came with the all-in-one.
the installation. Verify that you are using
the fax cord that came with the all-in-one.
The all-in-one might not be able to detect
incoming fax tones because the
answering machine is playing a voice
message.
incoming fax tones because the
answering machine is playing a voice
message.
Re-record your answering machine
message, leaving at least two seconds of
silence at the beginning of the message.
message, leaving at least two seconds of
silence at the beginning of the message.
Too many devices might be connected to
the telephone line.
the telephone line.
You should not have more than three
devices attached to the line. Try
removing the last device that was
connected and determine whether the
all-in-one works. If not, continue
removing devices one at a time and retry
after removing each one.
devices attached to the line. Try
removing the last device that was
connected and determine whether the
all-in-one works. If not, continue
removing devices one at a time and retry
after removing each one.
The telephone line might not be working. Do one of the following:
●
Increase the volume on the all-in-
one, and then press
one, and then press
Start Fax
on
the control panel. If you hear a dial
tone, the telephone line is working.
tone, the telephone line is working.
●
Disconnect the all-in-one from the
telephone jack, and then connect a
telephone. Try to make a telephone
call to verify that the telephone line
is working.
telephone jack, and then connect a
telephone. Try to make a telephone
call to verify that the telephone line
is working.
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Chapter 6 Troubleshooting
ENWW