HP laserjet 3390, 3392 all-in-one Manuale Di Servizio
Fax troubleshooting
General fax troubleshooting
Verify the following information before troubleshooting fax problems.
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Is the fax set up correctly?
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Make sure that the fax cord that came with the all-in-one is the cord that is being used. This
cord has been tested and meets the device specifications.
cord has been tested and meets the device specifications.
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Make sure that the fax cord is installed in the correct port. The fax cord must be plugged into
the line port.
the line port.
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What type of telephone line is being used?
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Dedicated telephone line: a unique telephone line that is assigned to receive or send a fax.
The fax cord must be plugged into the line port.
The fax cord must be plugged into the line port.
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Shared telephone line: a telephone line that receives or sends voice calls and faxes. A single,
shared telephone line can perform only one function at a time. A fax cannot be sent while
someone is talking on the telephone or while a computer is connecting to the Internet.
shared telephone line can perform only one function at a time. A fax cannot be sent while
someone is talking on the telephone or while a computer is connecting to the Internet.
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Roll-over lines: a telephone system feature that allows an incoming call to be forwarded to
the next available telephone line (used with multiple-telephone-line systems). Try attaching
the device to the first incoming telephone line. The all-in-one will answer the telephone after
it rings the number of times that is specified in the all-in-one rings-to-answer setting.
the next available telephone line (used with multiple-telephone-line systems). Try attaching
the device to the first incoming telephone line. The all-in-one will answer the telephone after
it rings the number of times that is specified in the all-in-one rings-to-answer setting.
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PBX system: a business-environment telephone system. Standard home telephones and the
HP LaserJet all-in-one use an analog telephone signal. Some PBX systems are digital and
might be incompatible with standard telephones and with devices such as the HP LaserJet
all-in-one.
HP LaserJet all-in-one use an analog telephone signal. Some PBX systems are digital and
might be incompatible with standard telephones and with devices such as the HP LaserJet
all-in-one.
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Distinctive ring service: a telephone system feature that can assign two telephone numbers
to one physical line, and assign a distinctive ring pattern to each number. Make sure that the
device is set to respond to the correct distinctive ring pattern that the telephone service
provider assigned to the fax number. This service is not available in all countries/regions.
Make sure that the telephone company provides this service before changing the setting. For
more information about distinctive ring service, see
to one physical line, and assign a distinctive ring pattern to each number. Make sure that the
device is set to respond to the correct distinctive ring pattern that the telephone service
provider assigned to the fax number. This service is not available in all countries/regions.
Make sure that the telephone company provides this service before changing the setting. For
more information about distinctive ring service, see
.
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Is a telephone-line splitting device installed?
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A telephone-line splitter is a device that splits two or more telephone lines from the same jack.
Not all splitters are compatible with the device, and not all countries/regions support the use
of splitters.
Not all splitters are compatible with the device, and not all countries/regions support the use
of splitters.
Parallel splitters (also called T-splitters) split a single line into two phone jacks so that two
devices can share the same line. Line 1/Line 2 splitters provide two unique telephone line
outlets from a single jack with two unique telephone numbers (two telephone lines are
connected to a single jack). A Line 1/Line 2 splitter must be used if both a fax line and a voice
line share the same jack.
devices can share the same line. Line 1/Line 2 splitters provide two unique telephone line
outlets from a single jack with two unique telephone numbers (two telephone lines are
connected to a single jack). A Line 1/Line 2 splitter must be used if both a fax line and a voice
line share the same jack.
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Chapter 6 Troubleshooting
ENWW