Konica Minolta 7013 psc Manuale Utente

Troubleshooting-6

 8.4 How to Diagnose Problems

Use the following list to determine the cause of printing problems:
1. Verify that the printer is functioning properly.

•  Is the printer printing? Make sure the printer is operating properly by causing it to 

generate a test page. See your printer's owner's manual for instructions on generat-
ing a test page. 

•  Is the printer on-line? Verify that the printer is on-line or else nothing will print.

•  Does the control panel display an error message? Review the printer documenta-

tion for an explanation of the error messages.

•  Did you get a Print Server Card status page? On power-up, the Print Server sends a 

status page which may contain information that can be useful for troubleshooting. 
Keep the status page available until a problem is resolved. 

Note:

The start-up Configuration and Status Page from the print Server Card may be dis-

abled via the maintenance access provisions.

2. Check the Print Server Card's LED status indicator to ensure that there is no error 

condition. See 8.1 LED Status Indicator, for more information.

3. Check the status report to see what protocols are enabled and active. See the 

appropriate chapter to confirm that you have installed and configured your net-
work protocol correctly for the Print Server Card. See 8.2 Status Report, for an 
example of the status report.

4. If you added, changed, or removed any new hardware on the network, verify that 

it was installed correctly.

5. If you added any new software applications, make sure the program is compatible 

and installed correctly on the network. See your network protocol documentation 
to confirm.

6. Determine if other users can print. If they can't and they are all on the same NOS, 

go to the troubleshooting section for that NOS.

7. When you have determined the nature of the problem, use the checklists in the 

next section.