B+B SmartWorx WLNG1 Manuale Utente
Troubleshoot problems and get support
37
Figure 9-2
Problems connecting the AiO to a wireless network
Problem
Indicator
Indicator
Cause Solution
a weak signal between the AiO and
the access point.
the access point.
Access points may need to be relocated or added.
The network is overloaded
Reduce number of AiOs or other traffic on the network or
expand the network’s capabilities.
expand the network’s capabilities.
Verify that the AiO is set for the appropriate server
address.
address.
Ensure that the server is on the same subnet as the
access point.
access point.
The network settings may not be
compatible with the AiO.
Slow blinking blue light; solid green
power light (during initial start up this
light may be blinking slow)
compatible with the AiO.
Slow blinking blue light; solid green
power light (during initial start up this
light may be blinking slow)
Ensure that the correct UDP port is assigned.
Verify that the server’s power is on and that it is available.
The server is not responding.
Slow blinking blue light; solid green
power light (during initial start up this
light may be blinking slow)
Slow blinking blue light; solid green
power light (during initial start up this
light may be blinking slow)
Verify that the firewall setting is turned off or allows device
traffic.
traffic.
The All-in-One is not
communicating with the
application server
communicating with the
application server
The device is performing a firmware
update.
Slow blinking blue light; slow blinking
green power light; fast blinking green
tail lights
update.
Slow blinking blue light; slow blinking
green power light; fast blinking green
tail lights
Wait for the firmware update to complete. See “Update
firmware wirelessly” in the Advanced use section
firmware wirelessly” in the Advanced use section
Problems scanning
Figure 9-3
Problems scanning
Problem Cause
Solution
The AiO may not be powered on
The green power light is not
illuminated.
The green power light is not
illuminated.
Check that the AiO is powered on.
If the green power light does not stay illuminated, refer to
the “Problems powering on” section
If the green power light does not stay illuminated, refer to
the “Problems powering on” section
The AiO may not be connected to
the network
The blue wireless light is flashing.
the network
The blue wireless light is flashing.
Check that the AiO is connected to the network.
If the blue wireless light does not stay illuminated, refer to
the “Problems connecting to wireless network” section
If the blue wireless light does not stay illuminated, refer to
the “Problems connecting to wireless network” section
Close the door.
Close the door and power cycle the AiO.
The AiO’s ink cartridge door may be
open
Red tail lights and red warning light
blinking slowly; solid orange ink
cartridge light
open
Red tail lights and red warning light
blinking slowly; solid orange ink
cartridge light
Turn off the device and replace the door.
Turn off the AiO open the ink cartridge door, and then
reseat the ink cartridge.
reseat the ink cartridge.
The ink cartridge is missing or bad.
Red tail lights and red warning light
blinking quickly; solid orange ink
cartridge light
Red tail lights and red warning light
blinking quickly; solid orange ink
cartridge light
Turn off the AiO and install a new ink cartridge.
Move the AiO so that it sees movement.
The All-in-One will not
scan
The red imager light
does not illuminate.
scan
The red imager light
does not illuminate.
The AiO may not be seeing
movement.
movement.
Increase the lighting in the work area.
The All-in-One takes a
long time to acquire the
bar code.
long time to acquire the
bar code.
The imager window is obstructed.
Clean the imager window and inspect for scratches or
cracks near the center of the window. See “
cracks near the center of the window. See “
” in the Maintenance section.