Honeywell International Inc. WFSPS Manuale Utente

SWIFT® Smart Wireless Integrated Fire Technology Manual — P/N LS10036-000NF-E:E 11/9/2017

53

Troubleshooting and Testing

The gateway must be tested after installation and be part of a periodic maintenance program. The testing methods must satisfy the 
Authority Having Jurisdiction (AHJ). The gateway provides optimum performance when tested and maintained in compliance with 
NFPA 72 ordinances.

For more information on LED indicators, refer to Appendix D, “LED Indicators”, on page 55.

Using the SWIFT Tools application, users can:
•

Diagnose and troubleshoot the wireless network and connectivity of the devices. 

•

Monitor the wireless network topology, quality of the communication links between the devices, live and historical event reports for 

troubleshooting purposes. 

•

View the parent-child relationship and the signal strength between the two devices, and identify the device that has lost the 

communication link with the wireless network.

In addition, SWIFT Tools:

Site survey does not 
find a link

Solid red results for the link test

Verify the addresses of the devices used during the test. The lower 
addressed device must complete its link test before the device at the 
next higher address starts the link test. Verify the devices are in range 
of each other.

SWIFT Tools does not 
import site survey data

Selecting the device in the communicator in 
SWIFT Tools does not have an effect

The device does not have any site survey results to be imported. It 
has not found a link during the link test and/or it has not collected any 
data for an RF Scan.

SWIFT Tools says 
device/gateway is out of 
range

Device or gateway is not communicating to 
SWIFT Tools

Verify the device or gateway is powered on and in a state that 
supports SWIFT Tools communication. For instance, a device in the 
mesh network does not communicate to SWIFT Tools. It 
communicates to the gateway. A device that has completed a site 
survey does not communicate to SWIFT Tools until it returns to the 
pending site survey state or factory default state. Move the Adapter in 
range of gateway/devices.

Scan does not find any 
devices

 All devices are out of range

Verify at least one device is in range of SWIFT Tools, the USB adapter 
is connected, and the scan is on. SWIFT Tools processes the 
messages faster with multiple devices in range. If only one device is in 
range it can take up to 1 minute for the scan to detect the device.

Site survey devices are 
not displayed in the 
communicator of 
SWIFT Tools.

 

Verify the device is in the pending site survey mode or factory default 
mode. The device will not communicate with SWIFT Tools while it is in 
site survey mode.

FACP reports invalid 
reply/No Answer for the 
gateway

Gateway is not communicating with the panel

Verify the loop is running in FlashScanfor detectors and modules. 
Verify the gateway is set to a valid address.

FACP reports invalid 
reply/No answer for the 
wireless detectors

FACP does not recognize the detectors 

Verify the loop is running in FlashScanfor detectors. Verify using 
SWIFT Tools that the detectors are part of the mesh network.

FACP reports invalid 
reply/No answer for the 
wireless modules

FACP does not recognize the modules

Verify the loop is running in FlashScan for the modules. Verify using 
SWIFT Tools that the modules are part of the mesh network.

Device does not receive 
a profile

A profile request has been initiated but timed out 
before receiving a profile

Ensure the gateway or distributor is still in distributor mode. Ensure 
the device is in range of the gateway or distributor. If there are multiple 
devices in range, the might be interfering with the profile transfer. 
Move the distributor and device to a different area or shut down the 
peripheral devices.

Application download 
fails

SWIFT Tools failed to finish a download

Verify the number of devices in range of the USB adapter during the 
download does not exceed the recommended limit of 10 devices. 
Verify the device is in range and powered on during the download 
process.

Device is in bootloader

Device/Gateway is indicating the LED pattern for 
bootloader and it is indicated as being in 
bootloader in the communicator of SWIFT Tools.

The device failed to load or initialize the application. Reboot the 
device. If it is still in bootloader, the application will need to be updated 
using SWIFT Tools. If problem persists, contact technical support.