Philips AECS7000E AECS7000E/00 Scheda Tecnica

12 EN

6 Troubleshooting

Warning

 

•

Never remove the casing of this device.

To keep the warranty valid, never try to repair 

the system yourself. 
If you encounter problems when using this 

device, check the following points before 

requesting service. If the problem remains 

unsolved, go to the Philips Web page (www.

philips.com/support). When you contact Philips, 

make sure that the device is nearby and the 

model number and serial number are available.
No power

 • Check whether the WeCall speaker is 

switched on (see ‘Turn on the WeCall 

speaker’ on page 6).

 • Recharge the WeCall speaker (see ‘Charge 

the WeCall speaker’ on page 6).

No sound

 • Press   /   on the WeCall speaker to 

adjust volume.

 • Adjust volume on the connected device, 

such as your mobile phone, tablet, or PC/

Mac.

 • Check whether you have selected the 

correct source.

 • Check whether the WeCall speaker is 

switched on.

 • Check the Bluetooth or USB connection 

to the WeCall speaker.

 • Check whether you have started audio 

play or any call on the connected device.

Failed to set up Bluetooth connection

 • Check whether the WeCall speaker is 

switched on (see ‘Turn on the WeCall 

speaker’ on page 6).

 • Check whether you have selected the 

Bluetooth source.

 • Make sure that the WeCall speaker and 

your Bluetooth-enabled device are within 

the effective operation range, that is, 

approximately 10 meters (30 feet).

 • Remove any obstacle between the WeCall 

speaker and your Bluetooth-enabled 

device.

 • Check the Bluetooth setting on your 

device to be connected with the WeCall 

speaker (see the user manual of the 

specific device for details).

 • Hold CLEAR   at the bottom of the 

WeCall speaker for more than 3 seconds 

to reset, and then try again.

 • If there is any issue with Bluetooth 

connection to a PC/Mac, upgrade the 

Bluetooth driver of your PC or the iOS 

version of your Mac.

 • After first-time pairing with a Mac,

the WeCall speaker may be shown as 

disconnected. It is a not a malfunction. You 

just need to make VoIP calls or play music 

through the WeCall speaker directly to 

activate the Bluetooth connection.