Ingenico 6500 Manuale Utente

Ingenico 6500 User’s Guide

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C h a p t e r 1 2

Download Errors

12.1

Error Opening Port

This error message displays on the computer or cash register. The following sections list
possible causes and corresponding solutions.

12.1.1

The communications port that IBMEFTDL is using is already
being used by another application

Close the other application and run the download file again.

12.1.2

The communications port is not working

Try another computer.

Ask your Ingenico representative to change the batch file to work with the new
communications port. Change to the new communications port, then run the new
batch file.

12.1.3

The hardware settings in the Ingenico 6500 have been changed

1. Check the properties of the communications port to make sure that the interrupt

request and input/output range has not been changed. In Windows 98 or 2000:

a. Right-click

My Computer, then select Properties.

b. Click

the

Device Manager tab.

c. From the list, double-click Ports, double-click Communications Ports, and then

go to the Resources tab.

2. Ensure the settings for COM1 are the default, as follows:

Interrupt Request is 04

Input/Output Range is 03F8

3. Ensure the settings for COM2 are the default, as follows:

Interrupt Request is 03

Input/Output Range is 02F8