Cisco Systems OL-10984-01 Manuale Utente

The options to start a video conversation, add video to my conversation, 

answer a call with video, or “View local video” are dimmed. 

You can use video only if your soft phone is the active phone. See the 

. You will need to end any 

current conversation and start a new one with the soft phone. 

The computer does not properly recognize the camera, or I cannot see my 

own video image. 

Try the following:

Make sure you meet the criteria in the 

Unplug the camera and plug it in again. 

Plug the camera into a different USB port. 

Quit Cisco Unified Personal Communicator if it is running, then relaunch it. 

I added video to a conversation, but the video image of the other person 

does not appear. 

The other person may not have a video camera, or may have declined to 

add video to the conversation. 

Video is slow or of poor quality, or does not appear. 

Try the following: 

If you are running on battery power, plug in the AC adaptor. 

Click the Help menu and make sure there is no check mark beside Enable 
Detailed Logging. For more information, see 

.