Cisco Systems OL-10984-01 Manuale Utente

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Chapter 10      Troubleshooting
    Problems with Search
10-8
User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 
 OL-10984-01
Problem
A person in my company has called me, but the Recent Communications 
pane shows the phone number of the person, not the name. 
Solution
The person may have called from a number that the system does not 
recognize (for example, a home phone), or the corporate directory may be out of 
date. 
Problems with Search 
Problem
Search seems to find incorrect results. 
Solution
The system searches several different attributes, and depending on how 
the administrator has configured them, can include results that you might not 
expect. 
Capturing Information About Problems 
If you experience problems, your system administrator may request log files. Use 
the following procedure to collect these files. 
Note
If you see the message The application Cisco Unified Personal 
Communicator-K9 quit unexpectedly
, click Close. Do not send a report to 
Apple. 
Note
If you experience a problem follow these instructions immediately, before you 
relaunch the application. 
Step 1
Collect the following files: