AT&T DEFINITY Generic 3 Manuale Utente

Resort Reservation Service (with EAS)

Issue  4   September 1995

For this process, a single VDN for each state is assigned to Vector 2.  
Accordingly, our diagram shows the VDN and the associated VDN Skills for two 
states: Texas and New Mexico.

Let’s assume that a caller would like information on resorts in Texas and dials the 
appropriate number (for example, 615-3222).  In such a case, the call enters the 
switch and is directed to VDN 3222, which points to Vector 2.

Once vector processing starts, the 

queue-to main skill

 command in Step 1 

queues the call to the Skill group corresponding to the 1st VDN Skill (30-Agent 
with Texas accent who has visited resorts in Texas). If an agent with Skill 30 is 
available, this agent answers the call. If such an agent is not available, the 

check-backup skill

 command in Step 3 attempts to queue the call vis-a-vis the 

stated conditions (if calls-queued < 15) to the Skill group corresponding to the 
2nd VDN Skill (31-Agent who has visited resorts in Texas). If Step 3 fails, the 

check-backup skill

 command in Step 5 attempts to queue the call vis-a-vis the 

stated conditions (if the oldest-call waiting <  10) to the Skill group corresponding 
to the 3rd VDN Skill (100-Any agent who can take a reservation).

This option allows the caller to dial the general number provided (for example, 
615-3111).  The caller is then serviced in part via Call Prompting.

The following figure shows how a call to VDN 3111 can be processed vis-a-vis 
Call Vectoring:

Internal Call
Transfer

ISDN/DNIS
Ad response

VDN 3222 Texas

Skill Pref 1: 30
Skill Pref 2: 31
Skill Pref 3: 130

Internal Call
Transfer

ISDN/DNIS
Ad response

VDN 3244 NM

Skill Pref 1: 70
Skill Pref 2: 71
Skill Pref 3: 130

Vector 2:

1. queue-to main skill 1st pri m
2. wait-time 5 secs hearing ringback
3. check-backup skill 2nd pri m if

calls queued <15

4. announcement 2000 (- - -)
5. check-backup skill 3rd pri m if

oldest-call-wait <10

6. wait-time 5 secs hearing music

Skill 30

Skill ...

Skill 100

Skill 31