AT&T DEFINITY Generic 3 Manuale Utente

Call Vectoring Applications

Issue  4   September 1995

Exercise 1 in this section presents two solutions, one of which involves Call 
Prompting, which is discussed in Chapter 5.

Write a vector that does the following:

■

Delivers the following message to handle emergency calls:  "We are aware 
of the power outage in the northeastern part of the city.  Crews have been 
dispatched. If you are calling for other reasons, please hold to see if an 
operator is available."

■

Enables the caller to speak with an agent (if available) concerning a 
nonemergency matter.

Suggested Solution 1:

In Step 2 of this vector, the 

announcement

 command provides the caller with the 

appropriate emergency information, and it invites the caller to hold if he or she 
wishes to speak with an operator on another matter. If the caller holds, the caller 
hears several seconds of ringback provided by the 

wait-time

 command in Step 3. 

Thereafter, the 

goto step

 command in Step 4 checks whether there are more 

than 20 calls queued in split 1. If so, a branch is made to Step 10, where the 

disconnect after announcement

 command first informs the caller that the call 

cannot be serviced at this time and then drops the call. On the other hand, if 20 
or fewer calls are queued to split 1, the call is queued to the split by the 

queue-to 

main split

 command in Step 5. Thereafter, unless the call is answered, feedback 

in the form of music is provided by Step 6 and an announcement urging the 

      1. wait-time 0 seconds hearing ringback
      2. announcement 4100 ("We are aware of the  
         power outage in the northeastern part of the city.
         Crews have been dispatched.  If you are calling for
         other reasons, please hold to see if an operator
         is available.")
      3. wait-time 2 seconds hearing ringback
      4. goto step 10 if calls-queued in split 1 pri l > 20
      5. queue-to main split 1 pri l
      6. wait-time 6 seconds hearing music
      7. announcement 4200 ("We’re sorry.  All of
         our operators are busy.  Please hold.")
      8. wait-time 10 seconds hearing music
      9. goto step 7 if unconditionally
     10. disconnect after announcement 4200 ("We’re
         sorry.  All of our operators are busy at the moment.
         Please call back at your convenience.")