AT&T DEFINITY Generic 3 Manuale Utente
Looping Examples
Issue 4 September 1995
M-3
Looping Examples
Audible Feedback
Recommendation: Evaluate the length of the wait period between repetitions of
an announcement and increase the length, if possible. For optimum
performance, add a second announcement after the initial announcement and
repeat the second announcement less often.
an announcement and increase the length, if possible. For optimum
performance, add a second announcement after the initial announcement and
repeat the second announcement less often.
The example in Figure M-1 repeats the “All representative are busy. Please hold.”
announcement every 10 seconds as long as the call is in queue.
announcement every 10 seconds as long as the call is in queue.
Figure M-1.
Example Vector
The example in Figure M-2 repeats the announcement only every 60 seconds,
thus improving performance.
thus improving performance.
Figure M-2.
Example Vector with Improved Performance
The example in Figure M-3 adds a second announcement, “All representatives
are still busy. Please hold.” in ad dition to the initial announcement and repeats
the second announcement less often (every 120 seconds), thus improving
performance again.
are still busy. Please hold.” in ad dition to the initial announcement and repeats
the second announcement less often (every 120 seconds), thus improving
performance again.
Figure M-3.
Another Example Vector with Improved Performance
1. queue-to main split 1
2. announcement 2770
2. announcement 2770
(“All representatives are busy. Please hold.”
)
3. wait-time 10 seconds hearing music
4. goto step 2 if unconditionally
5. stop
4. goto step 2 if unconditionally
5. stop
1. queue-to main split 1
2. announcement 2770
2. announcement 2770
(“All representatives are busy. Please hold.”)
3. wait-time 60 seconds hearing music
4. goto step 2 if unconditionally
5. stop
4. goto step 2 if unconditionally
5. stop
1. queue-to main split 1
2. announcement 2770
2. announcement 2770
(“All representatives are busy. Please hold.”)
3. wait-time 120 seconds hearing music
4. announcement 2771
4. announcement 2771
(“All representatives are still busy. Please
continue to hold.”)
continue to hold.”)
5. goto step 3 if unconditionally
6. stop
6. stop