AT&T DEFINITY Generic 3 Manuale Utente
Improving Performance
M-4
Issue 4 September 1995
Table M-2 compares the relative processing cost of the three examples by
looking at the approximate number of vector steps executed while processing
the call. Assumption is that the first announcement is 3 seconds long and the
second announcement is 4 seconds long.
looking at the approximate number of vector steps executed while processing
the call. Assumption is that the first announcement is 3 seconds long and the
second announcement is 4 seconds long.
When a call is queued for 5 minutes, the amount of vector steps drops
dramatically when the amount of time between announcements is increased
(Figure M-2), and drops even more when a second announcement is added, and
the amount of time between announcements is increased again (Figure M-3).
When an agent in split 1 is immediately available to answer the call, there is no
difference in the amount of vector steps for the three examples.
dramatically when the amount of time between announcements is increased
(Figure M-2), and drops even more when a second announcement is added, and
the amount of time between announcements is increased again (Figure M-3).
When an agent in split 1 is immediately available to answer the call, there is no
difference in the amount of vector steps for the three examples.
Lookahead Interflow
Recommendation: Add a wait period between successive lookahead interflow
attempts and make the waiting period as long as feasible.
attempts and make the waiting period as long as feasible.
The example in Figure M-4 continuously attempts a lookahead interflow as long
as the call is in queue or until a lookahead attempt succeeds.
as the call is in queue or until a lookahead attempt succeeds.
Figure M-4.
Example Vector
Table M-1.
Approximate Number of Vector Steps Executed
for the Audible Feedback Examples
Example in
Figure M-1
Figure M-1
Example in
Figure M-2
Figure M-2
Example in
Figure M-3
Figure M-3
when a agent is available in
split 1
split 1
1
1
1
queueing time of 5 minutes
70
15
9
1. queue-to main split 1 pri l
2. announcement 3000
3. wait-time 20 seconds hearing music
4. route-to number 93035555555 cov n if unconditionally
5. goto step 4 if unconditionally
2. announcement 3000
3. wait-time 20 seconds hearing music
4. route-to number 93035555555 cov n if unconditionally
5. goto step 4 if unconditionally