AT&T DEFINITY Generic 3 Manuale Utente

Basic Call Vectoring

Issue  4 September 1995

here) usually contains an announcement that provides the caller with the 
appropriate apology and subsequent directives. If the caller is successfully 
connected to AUDIX, vector processing terminates, and a message may be left 
for the specified mailbox (2000, in this case).

Finally, if the supervisor or a group of agents has an Automatic Message Waiting 
(AMW) Lamp for the mailbox used, and if the lamp lights, the relevant party, upon 
returning, knows a caller has left an AUDIX message.

Recall from Chapter 3 that the Vector Directory Number (VDN) can be used as 
the last point in a coverage path. This capability allows the call to first go to 
coverage and to then be processed by Call Vectoring and/ or Call Prompting. 
The capability also allows you to assign AUDIX or the Message Server to a 
vector-controlled hunt group and to therefore enable access to these servers via 
a 

queue-to main split

 or 

check-backup split

 command. The result of all this is that 

call handling flexibility is enhanced.

Here’s a vector, for which the VDN serves as a final coverage point, that allows 
the caller to leave a recorded message.

In Steps 3 and 8 of the vector, the caller is given the option of leaving a recorded 
message. However, in accord with our discussion at the beginning of this 
section, the 

queue-to main split

 command instead of the 

messaging split

 

command is used in each case. The advantage here is that the call is actually 

queued

 to the AUDIX split or to the message server split. On the other hand, a 

messaging split

 command does not queue the call to the split; instead (if 

VDN 1 (used in a coverage path)
Vector 1
    1. goto step 7 if time-of-day is mon 8:01 to fri 17:00
    2. goto step 13 if staffed-agents in split 10 < 1
    3. queue-to main split 10 pri 1 (AUDIX split)
    4. wait-time 20 seconds hearing ringback
    5. announcement 1000 (‘‘Please wait for voice
       mail to take your message.’’)
    6. goto step 4 if unconditionally
    7. goto step 2 if staffed-agents in split 20 < 1
    8. queue-to main split 20 pri 1 (message server split)
    9. wait-time 12 seconds hearing ringback
   10. announcement 1005 (‘‘Please wait for an attendant
       to take your message.’’)
   11. wait-time 50 seconds hearing music
   12. goto step 10 if unconditionally
   13. disconnect after announcement 1008 (‘‘We cannot
       take a message at this time.  Please call back tomorrow.’’)