AT&T DEFINITY Generic 3 Manuale Utente

Functions and Examples

Issue  4 September 1995

Basic Call Vectoring allows the caller to leave a message for the customer if the 
agents at the customer site are not available to take telephone calls.  This is done 
with the help of the 

messaging split

 command. Let’s take a look at an example.

In this vector, the 

goto step

 command in Step 1 checks to see if the office is 

open, and branches to Step 8 if the office is closed.  This is done to 
accommodate calls that are made during non-working hours, when there are no 
agents available to take telephone calls. Accordingly, Step 8 provides the caller 
with an appropriate announcement and an opportunity to leave a recorded 
message.

Step 2 checks to see if split 47’s queue (which has 20 queue slots) is full, and 
branches to step 10 if it is. Steps 3 to 7 queue the call to split 47 and then give 
audible feedback to the caller.

If the caller chooses to leave a message, the 

messaging split

 command in Step 

11 is executed. Split 18 in the command is the Audio Information Exchange 
(AUDIX) split.  AUDIX is a voice mail adjunct that allows a customer to record, 
edit, store, forward, and retrieve voice messages to and/or from callers.  
Extension 2000 is the mailbox for split 47 (from Step 2), which represents a group 
of daytime agents.

Upon execution of the 

messaging split

 command, an attempt is made to connect 

the caller to AUDIX so he or she can leave a recorded message. If the split 
queue is full, or if the AUDIX link is down, termination to AUDIX is unsuccessful, 
and vector processing continues at the next vector step, which (as is the case 

      1. goto step 8 if time-of-day is all 16:30 to all 7:30
      2. goto step 10 if calls-queued in split 47 pri l >= 20
      3. queue-to main split 47 pri m

4. wait-time 12 secs hearing ringback
5. announcement 4001

      6. wait-time 60 secs hearing music

7. goto step 5 if unconditionally
8. announcement 4111(‘‘We’re sorry, our office

         is closed.  If you’d like to leave a message, please
         do so after the tone.  Otherwise, please call back
         weekdays between 7:30 A.M. and 4:30 P.M.  Thank you.’’)

9. goto step 11 if unconditionally

10. announcement 4222 (“We’re sorry, all of our agents are busy, 

please leave a message after the tone and we will return your 
call.”)

11. messaging split 18 for extension 2000

     12. disconnect after announcement 4333 (‘‘We’re sorry, we are
         unable to take your message at this time.  Please
         call back at your convenience weekdays between
         7:30 A.M. and 4:30 P.M.  Thank you.’’)