Nortel Networks 1165E Manuale Utente

Agent and supervisor features

This section describes login features that are common to the Call Center 
agent and supervisor. Depending on your system configuration, choose 
from the following methods of logging in and out:

•

•

•

 

•

 

Logging in without Agent ID (for basic ACD)

If your ACD configuration does not rely on Agent ID, which is often the 
case if you do not share your phone with another person, use the 
following procedure to log in to an Automatic Call Distribution (ACD) 
queue. 

Logging in with Agent ID (for Basic 
ACD or Contact Center Manager)

If your ACD configuration uses Agent ID, which is often the case if you 
share your phone with another person, use the following procedure to log 
in to an Automatic Call Distribution (ACD) queue. If an Agent ID is 

CAUTION
When logged on, you are placed into the queue for 
incoming calls. If you are unavailable or away from your 
phone, activate Make Set Busy or Not Ready to prevent 
callers from being directed to your phone.

8.

Press the 

 key.

MakeSetBsy